1. Order Process & Tracking Notifications
The Vaping Land will processing your order within 48 hours(Monday to Friday, excluded all holidays), with most order shipping out in leass than 24 hours. In cases of high demand (holidays), orders can tak up to 72 hours. The tracking notification mails will be sent to you once the warehouse released the packages.
Shipping Method and Estimated Times will be provided at checkout.
*Western area- 5-7 working days in transit
*Eastern area- 6-20 working days in transit
2. Return to Sender
If the package is returned to us because of incorrect/undeliverable address, Vaping Land is not obligated to issue a refund or send replacement goods at our warehouse. If goods back to our warehouse, a refund will be offered less the postal and restock expense.
3. Lost & Undelivered Packages
Lost & undelivered packages are not the responsibility of Vaping Land, we recommend customer to keep notice the tracking information, and if met any issues please contact the third-party carrier is use on time.
If you note that erroneous before fulfilled the order, pease kindly contact Vaping Land on time. We will try to update the information for you.
If you note that erroneous after fulfilled, please kindly contact the thrid-party carrier in use on time, and try to correct the address. Vaping Land is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by user.
4. Replacement Ship Service
All replacements are shipped by standard shipping.
*Any more enquiries or concerns? please don't hesitate to contact us.
*Our delivery partner USPS are still operating as normal, however due to an increase in staff absences in some areas in particular deliveries are being slightly delayed. We will update if there are any news regarding the current situation. We greatly appreciate your patience and understanding.