For customer service or questions about Vaping Land Returns - Please file a help request in our CUSTOMER SUPPORT PORTAL or by email: firstname.lastname@example.org
Customer Service is available between Monday - Friday 9:00AM and 7:00PM
Returns - PLEASE READ OUR RETURN POLICY IN ITS ENTIRETY BEFORE FILING A RETURN.
Please send return inquiries to our CUSTOMER SUPPORT PORTAL
In order to successfully process your return please follow this Checklist:
Must Report expired/Broken/Missing Items within 48 hours of receiving entire order
The Following Items Cannot be returned:
Due to the sensitive nature of their design, and obvious safety reasons, we do not accept exchanges on the following items：
In order for your defective item to be eligible for an exchange or Refund, it must meet the following requirements:
Our return policy lasts 7 days after received. Returns are not accepted past 7 days items beyond this date are not eligible for refund or exchange.
If an item is sent in for return and is not eligible for exchange or refund we will ship it back to you. you must provide a shipping payment. Newvaping.us will not purchase a shipping label to ship back an item that was attempted for return and did not meet the criteria outlined on this page.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Newvaping.us will not be held responsible or liable for any injury, damage, or defect, permanent or temporary that may be caused by the improper use of a LI-ION battery. Please have a basic understanding of the batteries you are using and how to care for them properly.